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Springrates

Get answers fast in the Springrates Help Center. Learn about order tracking, shipping times, returns, warranties, and product information. We’re here to help with any questions about your suspension or performance parts order.

Springrates Help Center | Order Support, Shipping, Returns & More

Do you pricematch?

When do you have sales?

Is there a warranty on your products?

Is the photo of the actual product?

Products & Pricing

I didn't receive my order confirmation email.

Can I change my order?

Can I change the shipping address on my order?

What is your cancelation policy?

How do I cancel my order?

How do I track my order?

Orders

How can I return my order?

What is your return policy?

How much is your restocking fee?

Returns

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through Installments with Shop Pay?

Have more questions?

Payment Plans

Will a signature be required for delivery?

How much is shipping and handling?

Do you ship to freight forwarders?

What if I need the products delivered in a hurry?

Do I have to pay customs?

When will my order ship?

Can't find your package?

My item arrived damaged from shipping.

Shipping

How do I install my product?

Can I set my coilovers to factory ride height?

Technical Help

How do I create an account?

How do I update my account information?

Account Management

How does GovX verify my affiliation?

Does it cost anything to get a GovX ID?

How does GovX protect my data?

Do I qualify for a Military Discount?

Military Discounts

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