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FAQs

Products & Pricing

Yes. We will price match any publicly advertised price by a competitor as long as the price is not below the manufacturer's MAP (Minimum Advertised Price). MAP pricing is enforced by product manufacturers to ensure the integrity of their brand and products. Dealers are not allowed to sell below that price for any reason. We do not price match with marketplaces like eBay or Amazon.

To be notified of our sales, sign up for our newsletter found at the bottom of any page on our website.

We always have sales for Black Friday and Cyber Monday as this is usually the one time of the year most brands will allow us to discount the products. However, we do offer additional sales throughout the year.

Also, keep in mind that all manufacturers manage the pricing of their products. We sell at the lowest price allowed by the manufacturers. This is called MAP or minimum advertised price. 

Yes. All products we sell are covered by the manufacturer's warranty. As an authorized dealer, that warranty is passed on to you. All warranty claims must be filed direct with the manufacturer. We can provide that information upon request, although it's usually found on the manufacturer's website.

Some photos are accurate but many photos are not of the actual SKU. However, we are working with manufacturers to improve accuracy. All photos show the same product, but that product may fit a different vehicle. For specific product photos, please reach out to us and we will request an actual photo from the manufacturer if it's available. Please do not rely on the photo for specifics when ordering.

Orders

First, check your Spam/Junk folder to make sure your email provider didn't filter the message. If you cannot find it, you might have mistyped your email address when placing the order. If you still haven't found the email, let us know and we will resend the confirmation email.

Yes, under most circumstances. Simply contact us to let us know what needs to be changed. Orders that have shipped and/or are already in the manufacturing process cannot be altered.

Shipping addresses cannot be changed under and circumstances. If you must change the shipping address, the order needs to be canceled and a new order placed.

Time is of the essence, so please let us know as quickly as possible.

No. Shipping addresses cannot be changed after the order is placed. If you need to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well. There are no exceptions to this policy.

You may request to cancel an order if it has not yet been shipped. However, not all orders can be canceled due to our automated processing and fast shipping procedures.

A 5% cancellation fee applies to all approved cancellations. This fee covers transaction costs incurred by payment processors, which are not refunded to us when an order is canceled.

Custom orders, special order items, and international orders cannot be canceled once placed. All sales for these items are final.

How to Cancel

To request a cancellation, please contact our customer service team with your order number. 

If the order has already shipped, please refer to our return policy.

We want you to be 100% satisfied with your purchase and are able to cancel most orders as long as the fit the requirements below. There is a 5% fee for cancelations and a 20% restocking fee on most returns.

A few things to keep in mind:

  • Non-Returnable products, custom orders, and special orders cannot be cancelled or modified once manufacturing has begun. 
  • Items that have already shipped cannot be cancelled or modified.

If you need to cancel your order, please fill out this form.

If your order has already shipped and/or is in your possession, please read our Return Policy for more information.

Once you receive an email notification confirming your order, you can visit our website and log in to track your order. Once we process your order, the status is changed to "Awaiting Shipment." When the order ships, you'll receive another status change of "Shipped" that includes the tracking information. The tracking information will be sent to your email address as soon as it's available.

Returns

Start a Return

Follow the steps below to submit a return request.

  1. Log in to your account.
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.

Please see our complete Return Policy for more information.

You may return most new, unopened items within 30 days of delivery. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If a return is requested due to a change of mind and/or no error on our part or the manufacturer's part, then the customer is responsible for the initial shipping costs we incurred along with the return shipping costs. This includes orders with free shipping. Taxes are non-refundable. We reserve the right to deny returns of any unopened merchandise at our discretion and all orders will be subject to the return policy of the manufacturer and/or shipper.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will not expedite return shipments, nor will we reimburse you for expedited shipping. We only use ground shipping at all times. We are not responsible for return shipments that are lost. Due to this, we highly recommend you include tracking on your return shipments.

In the event of a return and/or refund request, a 20% restocking fee will be subtracted from the refunded amount. There are no exceptions.

Important Notes

  • Returns must be approved by us prior to shipping the item(s) back.
  • Returns must be received in new, uninstalled, and unused condition in the original packaging.
  • Buyer must provide images to verify condition prior to return.
  • In order to return the item the buyer must pay return shipping along with the original shipping costs incurred.
  • Refunds are offered for Domestic USA orders only. All sales are final for International orders.
  • Refunds will be credited back to you within about 7-10 days after we received, reviewed, and checked your item(s) into the warehouse.
  • Refunds will be the total purchase price of the item, minus a 20% restocking fee (shipping and taxes not included). Items shipped direct from the manufacturer may have a higher restocking fee.
  • Taxes and shipping costs are non-refundable.

Please note that returns and cancelations are not allowed on custom or special orders. Some manufacturers do not allow returns other than if the product is defective, or the wrong product was shipped. All sales are final on custom orders, special order items, and international orders. If an order is able to be canceled by the manufacturer, a 5% cancelation fee will be deducted from the refund amount.


Start a Return

Follow the steps below to submit a return request.

  1. Log in to your account.
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.

The restocking fee on all returnable orders is 20%. In the event of a return and/or refund request, a 20% restocking fee will be subtracted from the refunded amount. No exceptions.

Please note that returns are not accepted on custom or special orders. Certain manufacturers do not allow returns other than if the product is defective, or the wrong product was shipped. All sales are final on custom orders, special order items, and international orders.

If an order is able to be canceled, a 5% cancelation fee will be deducted from the refund amount.

Please read our entire Return Policy prior to ordering.

Payment Plans

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Shipping

Yes. We always require a signature for proof of delivery to help protect everyone from theft and fraud, and to ensure you receive your order. There are no exceptions. If you are not available to sign for the delivery, please let us know and we will request the shipping company to have it held at their nearest facility for a pickup. When you arrive to receive the shipment, please bring a photo ID matching the name on the order.

We offer standard shipping at no cost to you if the order is shipping within the continental United States. Your order total before tax must be over $250 to qualify for the free shipping. All other shipping costs are calculated at checkout. You will have a chance to review the total prior to completing your purchase.

Read our shipping policy.

No. We will not ship to a freight forwarder under any circumstances. The shipping address must be your home or business address.

If you need to receive any part by a certain deadline, or within an urgent timeframe, please contact us so we can verify the availability of the item(s) in question. From there, we’ll discuss how quickly we can get your order to you, accounting for location, availability, express shipping options and costs, and so forth.

Yes. The buyer is responsible for all additional fees such as customs for shipments to Canada and other locations outside of the Continental USA.

If a purchase is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s account. These fees will be deducted from your refund and/or must be paid in order to re-ship the product.

Shipping times vary based on the product. Products that are in stock usually ship out within 1-2 business days. Out of stock and special order products vary. We now show the product availability for most of the brands we sell.

Customization to any products will delay the shipment. When in doubt, feel free to ask us for an estimate before placing your order. We do our best to inform you of estimated shipping times if the time will be excessive.

If the items are in stock, your order will be processed and pulled within 1 business day after purchase and will be delivered within approximately 4 to 7 business days so long as you're located within the continental 48 states. Once your item hits the first sorting facility your tracking number will be immediately forwarded to you as we like to ensure your package was received securely by our shipping provider. If your item is not in stock, the wait time will vary based on the manufacturer. Please ask us for an estimated shipping date prior to ordering on all out of stock items and special orders.

Very rarely are items are damaged in shipping, but sometimes it does happen. Please be sure to take photos of the damaged product and the packaging as it arrived. Email those photos to us and contact the shipping company to let them know.

Always inspect the contents of the package before signing for the package, especially if there is noticeable damage to the packaging.

Technical Help

Many products do not include installation instructions from the manufacturer. However, some products do include installation instructions. We try to include this documentation on the product page.

Either way, it's highly recommended to have a professional install your product. Most of the brands we sell offer technical assistance, so you're always welcome to reach out to the manufacturer for support.

Account Management

To create an account, visit https://account.springrates.com. Enter your email address, and a new customer profile is created automatically.

If you already have a Shop account, then you'll be prompted to sign in with Shop, or you can still log in with a one-time code sent to your email. Both methods allow you to sign in or create an account. 

Customers signed in with Shop reach checkout with saved shopping information pre-filled, defaulting them to checkout in one tap with Shop Pay.

Customers can update their account details by logging into their account from the storefront.

Steps:

  1. Navigate to our store and click the login button.
  2. Enter your email address. After you receive an email with their login code, enter it to access your account page.
  3. In your account page, click your initials in the top right, and then click Account information.
  4. To edit your name, click the pencil icon in the Profile section.
  5. To edit your shipping details, click the pencil icon beside your address in the Addresses section.

Military Discounts

There are several ways we can verify your status to get approved for a GovX ID. The methods we use depend on your group affiliation, including DoD databases, email address verification and document uploads. Regardless of which method you use, registering only takes a minute and most verifications happen in real-time.

For more information, visit https://www.springrates.com/pages/military-discount/.

No, registering for a GovX ID is 100% free! Our goal is to make it easier for you to access the benefits you've earned as a member of the U.S. Military, Law Enforcement, Fire or other emergency response groups.

We take data security very seriously! All information is encrypted in our database at all times. Furthermore, any documents you upload during the verification process are instantly deleted from our system after your membership has been approved.

The following groups qualify for our Military & First Responders Discount.

Current and Former U.S. Military

You are eligible if you are currently serving or previously served and were honorably discharged from the Air Force, Army, Coast Guard, Marines, National Guard or Navy.

  • Active military
  • Veterans
  • Retired military
  • Military reserve
  • Military academies
  • ROTC (must be at least 3rd year and have official military ID) 

U.S. Law Enforcement

You are eligible if you are a federal, state or local law enforcement officer. This includes:

  • State police & highway patrol
  • Sheriff's departments
  • City police departments
  • Correction departments
  • Federal agencies such as FBI, TSA, ATF, ICE, Border Patrol, etc
  • Retired status

Please note: Security guards, private bodyguards and fugitive recovery agents do not qualify for membership.

U.S. Firefighters & First Responders

You are eligible if you are a federal or municipal firefighter or in emergency services. This includes:

  • Municipal fire departments
  • Federal agencies such as the National Parks Service, US Forest Service, Bureau of Land Management, etc
  • Volunteer firefighters are also eligible
  • EMT, EMS, Paramedics
  • Nurses (RNs and RAs)
  • Hospital Doctors
  • Retired status

Please note: Members must be 18 years or older to qualify.

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