Q: Can I change the shipping address on my order?

No. Shipping addresses cannot be changed after the order is placed. If you need to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well. There are no exceptions to this policy.

Question 1

Do you pricematch?

Accepted Answer

Yes, we offer price matching on any publicly advertised price from competitors, provided the price meets the manufacturer’s Minimum Advertised Price (MAP) policy. MAP pricing is set by manufacturers to maintain the integrity of their brand and products, and dealers are prohibited from selling below this price.

Question 2

When do you have sales?

Accepted Answer

Sign up for our newsletter at the bottom of any page on our website to stay updated on our latest sales and promotions.

We always have sales during Black Friday and Cyber Monday, as these are typically the only times most brands permit discounts. However, we also offer additional sales throughout the year.

Question 3

Is there a warranty on your products?

Accepted Answer

Yes, all the products we sell are backed by the manufacturer’s warranty. As an authorized dealer, this warranty is fully transferred to you. Warranty claims must be filed directly with the manufacturer. If needed, we can provide their contact information, although it’s typically available on the manufacturer’s website.

Question 4

Is the photo of the actual product?

Accepted Answer

While some photos are accurate, many are representative images and may not show the exact SKU. We’re actively working with manufacturers to improve photo accuracy. The images displayed are of the same product but may be for a different vehicle. If you need a specific product photo, feel free to contact us, and we’ll request one from the manufacturer if available. Please rely on the product description, not the photo, for detailed specifications when placing your order.

Question 5

I didn't receive my order confirmation email.

Accepted Answer

Start by checking your Spam or Junk folder, as your email provider may have filtered the message. If it’s not there, it’s possible the email address was entered incorrectly when placing your order. If you still can’t locate the email, please contact us, and we’ll be happy to resend the confirmation.

Question 6

Can I change my order?

Accepted Answer

Yes, in most cases, we can update your order. Simply contact us with the details of the changes needed. However, orders that have already shipped or are in the manufacturing process cannot be modified.

Please note that shipping addresses cannot be changed under any circumstances. If a shipping address needs to be updated, the order will need to be canceled and re-placed with the correct address.

Time is critical, so please reach out to us as soon as possible to ensure we can assist.

Question 7

Can I change the shipping address on my order?

Accepted Answer

No. Shipping addresses cannot be changed after the order is placed. If you need to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well. There are no exceptions to this policy.

Question 8

What is your cancelation policy?

Accepted Answer

You may request to cancel an order if it has not yet been shipped. However, not all orders can be canceled due to our automated processing and fast shipping procedures.

A 5% cancellation fee applies to all approved cancellations. This fee covers transaction costs incurred by payment processors, which are not refunded to us when an order is canceled.

Custom orders, special order items, and international orders cannot be canceled once placed. All sales for these items are final.

How to Cancel

To request a cancellation, please contact our customer service team with your order number.

If the order has already shipped, please refer to our return policy.

Question 9

How do I cancel my order?

Accepted Answer

We want you to be 100% satisfied with your purchase and are able to cancel most orders as long as the fit the requirements below. There is a 5% fee for cancelations and a 20% restocking fee on most returns.

A few things to keep in mind:

Non-Returnable products, custom orders, and special orders cannot be cancelled or modified once manufacturing has begun.
Items that have already shipped cannot be cancelled or modified.

If you need to cancel your order, please fill out this form.

If your order has already shipped and/or is in your possession, please read our Return Policy for more information.

Question 10

How do I track my order?

Accepted Answer

After receiving your order confirmation email, you can log in to our website to track your order. Once your order is processed, the status will update to "Awaiting Shipment." When your order ships, you'll receive a status update to "Shipped," along with the tracking information. This tracking information will also be emailed to you as soon as it’s available.

Question 11

How can I return my order?

Accepted Answer

Start a Return

Follow the steps below to submit a return request.

Log in to your account.
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.

Please see our complete Return Policy for more information.

Question 12

What is your return policy?

Accepted Answer

You may return most new, unopened items within 30 days of delivery. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If a return is requested due to a change of mind and/or no error on our part or the manufacturer's part, then the customer is responsible for the initial shipping costs we incurred along with the return shipping costs. This includes orders with free shipping. Taxes are non-refundable. We reserve the right to deny returns of any unopened merchandise at our discretion and all orders will be subject to the return policy of the manufacturer and/or shipper.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will not expedite return shipments, nor will we reimburse you for expedited shipping. We only use ground shipping at all times. We are not responsible for return shipments that are lost. Due to this, we highly recommend you include tracking on your return shipments.

In the event of a return and/or refund request, a 20% restocking fee will be subtracted from the refunded amount. There are no exceptions.

Important Notes

Returns must be approved by us prior to shipping the item(s) back.
Returns must be received in new, uninstalled, and unused condition in the original packaging.
Buyer must provide images to verify condition prior to return.
In order to return the item the buyer must pay return shipping along with the original shipping costs incurred.
Refunds are offered for Domestic USA orders only. All sales are final for International orders.
Refunds will be credited back to you within about 7-10 days after we received, reviewed, and checked your item(s) into the warehouse.
Refunds will be the total purchase price of the item, minus a 20% restocking fee (shipping and taxes not included). Items shipped direct from the manufacturer may have a higher restocking fee.
Taxes and shipping costs are non-refundable.

Please note that returns and cancelations are not allowed on custom or special orders. Some manufacturers do not allow returns other than if the product is defective, or the wrong product was shipped. All sales are final on custom orders, special order items, and international orders. If an order is able to be canceled by the manufacturer, a 5% cancelation fee will be deducted from the refund amount.

Start a Return

Follow the steps below to submit a return request.

Log in to your account.
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.

Question 13

How much is your restocking fee?

Accepted Answer

The restocking fee on all returnable orders is 20%. In the event of a return and/or refund request, a 20% restocking fee will be subtracted from the refunded amount. No exceptions.

Please note that returns are not accepted on custom or special orders. Certain manufacturers do not allow returns other than if the product is defective, or the wrong product was shipped. All sales are final on custom orders, special order items, and international orders.

If an order is able to be canceled, a 5% cancelation fee will be deducted from the refund amount.

Please read our entire Return Policy prior to ordering.

Question 14

What is the option to pay in installments on Shop Pay?

Accepted Answer

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Question 15

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Accepted Answer

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Question 16

Can I use Shop Pay Installments if I'm an international customer?

Accepted Answer

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Question 17

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Accepted Answer

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Question 18

Can I buy gift cards with Shop Pay Installments?

Accepted Answer

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Question 19

Are there late fees?

Accepted Answer

No, there are no late fees if you miss a scheduled payment.

Question 20

What if I miss an installment payment?

Accepted Answer

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

Question 21

What if I make a return on a purchase made through Installments with Shop Pay?

Accepted Answer

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Question 22

Have more questions?

Accepted Answer

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.
For questions about Shop Pay or the Shop App, visit https://help.shop.app.

Question 23

Will a signature be required for delivery?

Accepted Answer

Yes, a signature is always required for proof of delivery. This helps protect against theft and fraud and ensures you receive your order. There are no exceptions to this policy.

If you’re unavailable to sign for the delivery, let us know, and we can request the shipping carrier to hold your order at their nearest facility for pickup. When picking up your shipment, please bring a photo ID that matches the name on the order.

Question 24

How much is shipping and handling?

Accepted Answer

We provide free standard shipping on orders over $250 within the continental United States (before tax). Shipping costs for orders that don’t qualify or require expedited delivery are calculated at checkout. You’ll have the opportunity to review the total cost before completing your purchase.

Read our shipping policy.

Question 25

Do you ship to freight forwarders?

Accepted Answer

No, we do not ship to freight forwarders under any circumstances. The shipping address must be a valid home or business address.

Question 26

What if I need the products delivered in a hurry?

Accepted Answer

If you need to receive a part by a specific deadline or within a tight timeframe, please contact us to confirm the availability of the item(s). We’ll work with you to determine the fastest delivery options, taking into account your location, item availability, express shipping options, and associated costs.

Question 27

Do I have to pay customs?

Accepted Answer

Yes, the buyer is responsible for any additional fees, such as customs duties, for shipments to Canada or other locations outside the continental USA.

If a purchase is returned to us because the required international fees were not paid, the return shipping costs will be charged to the customer. These fees will be deducted from your refund or must be paid before the product can be re-shipped.

Question 28

When will my order ship?

Accepted Answer

Shipping times depend on the product. In-stock items typically ship within 1-3 business days, while out-of-stock or special-order items may take longer. We now display product availability and handling time for most brands we sell.

Please note that customized products will have additional processing time. If you're unsure, feel free to contact us for an estimated shipping timeline before placing your order. We strive to keep you informed of any delays, especially for extended shipping times.

Question 29

Where is my item and tracking information?

Accepted Answer

If the items are in stock, your order will be processed and pulled within 1 business day after purchase and will be delivered within approximately 4 to 7 business days so long as you're located within the continental 48 states. Once your item hits the first sorting facility your tracking number will be immediately forwarded to you as we like to ensure your package was received securely by our shipping provider. If your item is not in stock, the wait time will vary based on the manufacturer. Please ask us for an estimated shipping date prior to ordering on all out of stock items and special orders.

Question 30

My item arrived damaged from shipping.

Accepted Answer

Very rarely are items are damaged in shipping, but sometimes it does happen. Please be sure to take photos of the damaged product and the packaging as it arrived. Email those photos to us and contact the shipping company to let them know.

Always inspect the contents of the package before signing for the package, especially if there is noticeable damage to the packaging.

Question 31

How do I install my product?

Accepted Answer

Many products do not include installation instructions from the manufacturer. However, some products do include installation instructions. We try to include this documentation on the product page.

Either way, it's highly recommended to have a professional install your product. Most of the brands we sell offer technical assistance, so you're always welcome to reach out to the manufacturer for support.

Question 32

How do I create an account?

Accepted Answer

To create an account, visit https://account.springrates.com. Enter your email address, and a new customer profile is created automatically.

If you already have a Shop account, then you'll be prompted to sign in with Shop, or you can still log in with a one-time code sent to your email. Both methods allow you to sign in or create an account.

Customers signed in with Shop reach checkout with saved shopping information pre-filled, defaulting them to checkout in one tap with Shop Pay.

Question 33

How do I update my account information?

Accepted Answer

Customers can update their account details by logging into their account from the storefront.

Steps:

Navigate to our store and click the login button.
Enter your email address. After you receive an email with their login code, enter it to access your account page.
In your account page, click your initials in the top right, and then click Account information.
To edit your name, click the pencil icon in the Profile section.
To edit your shipping details, click the pencil icon beside your address in the Addresses section.

Question 34

How does GovX verify my affiliation?

Accepted Answer

There are several ways we can verify your status to get approved for a GovX ID. The methods we use depend on your group affiliation, including DoD databases, email address verification and document uploads. Regardless of which method you use, registering only takes a minute and most verifications happen in real-time.

For more information, visit https://www.springrates.com/pages/military-discount/.

Question 35

Does it cost anything to get a GovX ID?

Accepted Answer

No, registering for a GovX ID is 100% free! Our goal is to make it easier for you to access the benefits you've earned as a member of the U.S. Military, Law Enforcement, Fire or other emergency response groups.

Question 36

How does GovX protect my data?

Accepted Answer

We take data security very seriously! All information is encrypted in our database at all times. Furthermore, any documents you upload during the verification process are instantly deleted from our system after your membership has been approved.

Question 37

Do I qualify for a Military Discount?

Accepted Answer

The following groups qualify for our Military & First Responders Discount.

Current and Former U.S. Military

You are eligible if you are currently serving or previously served and were honorably discharged from the Air Force, Army, Coast Guard, Marines, National Guard or Navy.

Active military
Veterans
Retired military
Military reserve
Military academies
ROTC (must be at least 3rd year and have official military ID)

U.S. Law Enforcement

You are eligible if you are a federal, state or local law enforcement officer. This includes:

State police & highway patrol
Sheriff's departments
City police departments
Correction departments
Federal agencies such as FBI, TSA, ATF, ICE, Border Patrol, etc
Retired status

Please note: Security guards, private bodyguards and fugitive recovery agents do not qualify for membership.

U.S. Firefighters & First Responders

You are eligible if you are a federal or municipal firefighter or in emergency services. This includes:

Municipal fire departments
Federal agencies such as the National Parks Service, US Forest Service, Bureau of Land Management, etc
Volunteer firefighters are also eligible
EMT, EMS, Paramedics
Nurses (RNs and RAs)
Hospital Doctors
Retired status

Please note: Members must be 18 years or older to qualify.