FAQs

Yes, we offer price matching on any publicly advertised price from competitors, provided the price meets the manufacturer’s Minimum Advertised Price (MAP) policy. MAP pricing is set by manufacturers to maintain the integrity of their brand and products, and dealers are prohibited from selling below this price. 

Sign up for our newsletter at the bottom of any page on our website to stay updated on our latest sales and promotions.

We always have sales during Black Friday and Cyber Monday, as these are typically the only times most brands permit discounts. However, we also offer additional sales throughout the year.

Yes, all the products we sell are backed by the manufacturer’s warranty. As an authorized dealer, this warranty is fully transferred to you. Warranty claims must be filed directly with the manufacturer. If needed, we can provide their contact information, although it’s typically available on the manufacturer’s website.

Many of the suspension and performance parts we sell are designed for race, track, or off-road use only and are not legal for use on public roads or highways in some states or countries. Compliance with local vehicle codes, emissions laws, and inspection requirements is the buyer's responsibility.

If a product has known emissions or street-use restrictions, this is typically noted on the product page. If you're unsure whether a part is street legal in your jurisdiction, contact us before ordering and we'll confirm the intended use category for your specific application.

Returns are not accepted on the basis of a product being unsuitable for street use. See our Return Policy for full details.

Fitment is based on the year, make, model, trim, and sometimes sub-model or drivetrain of your vehicle. The fitment information on each product page reflects the manufacturer's published application data.

If your vehicle has aftermarket modifications — including lift kits, aftermarket wheels with non-stock offset, big brake kits, aftermarket control arms, or alignment specs outside factory range — fitment may be affected. In those cases, we strongly recommend contacting us before ordering so we can verify compatibility for your specific build.

We recommend verifying fitment with us directly rather than relying solely on third-party installer opinions. Fitment guidance from non-authorized sources is not a basis for return eligibility.

Yes. We are an authorized dealer for every brand we carry. All products ship new in original manufacturer packaging and are covered by the full manufacturer warranty. We do not sell counterfeit, gray-market, refurbished, or used parts.

If you have any concern about a product's authenticity, contact us with your order number and we'll be happy to verify.

Yes. We offer wholesale pricing for verified businesses, repair shops, and installers. To apply for a wholesale account, visit our Wholesale page and submit an application. Our team will review and follow up with approved accounts.

Start by checking your Spam or Junk folder, as your email provider may have filtered the message. If it’s not there, it’s possible the email address was entered incorrectly when placing your order. If you still can’t locate the email, please contact us, and we’ll be happy to resend the confirmation.

Yes, in most cases, we can update your order. Simply contact us with the details of the changes needed. However, orders that have already shipped or are in the manufacturing process cannot be modified.

Please note that shipping addresses cannot be changed under any circumstances. If a shipping address needs to be updated, the order will need to be canceled and re-placed with the correct address.

Time is critical, so please reach out to us as soon as possible to ensure we can assist.

No. Shipping addresses cannot be changed after the order is placed. If you need to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well. There are no exceptions to this policy.

You may request to cancel an order if it has not yet been shipped. However, not all orders can be canceled due to our automated processing and fast shipping procedures.

A 5% cancellation fee applies to all approved cancellations. This fee covers transaction costs incurred by payment processors, which are not refunded to us when an order is canceled.

Custom orders, special order items, and international orders cannot be canceled once placed. All sales for these items are final.

How to Cancel

To request a cancellation, please contact our customer service team with your order number. 

If the order has already shipped, please refer to our return policy.

We want you to be 100% satisfied with your purchase and are able to cancel most orders as long as the fit the requirements below. There is a 5% fee for cancelations and a 20% restocking fee on most returns.

A few things to keep in mind:

• Non-Returnable products, custom orders, and special orders cannot be cancelled or modified once manufacturing has begun. 
• Items that have already shipped cannot be cancelled or modified.

If you need to cancel your order, please fill out this form.

If your order has already shipped and/or is in your possession, please read our Return Policy for more information.

Lead times on backordered and made-to-order items depend entirely on the manufacturer's production schedule. For custom-built items like coilovers and springs, typical lead times range from 2 to 12 weeks depending on the brand and configuration.

If a product page shows an estimated ship date, that's the most current information we have from the manufacturer. Lead times can change, and we'll notify you by email if there's a significant delay.

For a real-time update on a specific SKU, contact us with the part number or your order number.

Contact us as soon as possible at [email protected].

If the order hasn't shipped yet: we can usually cancel the order so you can reorder with the correct part. A 5% cancellation fee applies to cover non-refundable payment processing costs.

If the order has already shipped: you'll need to follow our standard return process. This means a 20% restocking fee, customer-paid return shipping, and forfeiture of the original shipping cost. Do not install the part, as installed items are not eligible for return. See our Return Policy for full details.

We strongly recommend verifying fitment before placing your order. When in doubt, contact us.

A 20% restocking fee applies to all approved returns and will be deducted from your refund. No exceptions.

Most new, unopened, uninstalled items may be returned within 30 days of delivery. The customer is responsible for both return shipping and the original shipping costs we incurred—including on orders with free shipping. Taxes, tariffs, customs fees, and shipping charges are non-refundable.

All returns must be approved by Springrates before being shipped back and are subject to the policies of the manufacturer and/or shipping partner. We reserve the right to deny or condition any return at our sole discretion, except where prohibited by applicable law. The 30-day return window begins on the carrier's recorded delivery date.

Return Requirements

• Returns must be approved prior to shipment. A Return Merchandise Authorization (RMA) number will be issued upon approval and must be included with the returned shipment.
• Items must be returned in new, uninstalled, unused condition with all original packaging, hardware, instructions, and accessories.
• Photos of the item, packaging, and hardware must be submitted and approved before an RMA is issued.
• Returns must be shipped within 7 calendar days of approval. Tracking must show carrier movement within that period or the return will be voided.
• Refunds are available for domestic U.S. orders only. International orders are final sale.
• Returns are not accepted for custom orders, special orders, or international orders. This includes coilovers and springs built to non-standard rates, valving, finishes, or other made-to-order specifications.
• Items shipped directly from the manufacturer may be subject to a restocking fee of up to 25%. The applicable rate will be disclosed when your RMA is issued.
• Some manufacturers only accept returns for defective or incorrect items.
• Returns shipped without prior authorization will be refused or held subject to additional fees.

Installed and Test-Fitted Items

Items showing any signs of installation, attempted installation, or test-fitting are not eligible for return. This includes:

• Marked, scratched, or threaded fasteners, studs, or adjustment collars.
• Scuffs, scratches, or marks on coilover bodies, spring perches, or any finished surface.
• Dirt, debris, brake dust, grease, oil, or any fluid contact.
• Missing hardware, instructions, dust boots, bump stops, or accessories.
• Any product mounted to a vehicle, even briefly. Test-fitting counts as installation.

If you are unsure whether a part will fit, contact us before installing it. We recommend verifying fitment with us directly rather than relying solely on third-party installer opinions, as fitment guidance from non-authorized sources is not a basis for return eligibility.

Customer-Caused vs. Springrates-Caused Returns

Returns due to customer error or buyer's remorse—including but not limited to wrong part ordered, incorrect vehicle information at checkout, change of mind, found a better price elsewhere, no longer needed, vehicle sold, or project abandoned—are subject to the standard 20% restocking fee and customer-paid return shipping. Customers are responsible for verifying fitment, application, and intended use before ordering.

If a return is due to our error (wrong part shipped, defective on arrival, or verifiably incorrect fitment information from us), all shipping costs, taxes, and restocking fees will be waived and we will cover return shipping. Photos and a description of the issue are required.

Race and Off-Road Use Products

Many of our products are sold for race, track, or off-road use only and are not legal for use on public roads in some jurisdictions. Returns are not accepted on the basis of a product being unsuitable for street use or non-compliant with local vehicle codes. Verifying intended use is the customer's responsibility. See our Terms & Conditions of Sale for full details.

Refunds

Refunds are typically issued within 3–5 business days after your return is received and inspected. The full process may take up to 3 weeks, depending on:

• Return transit time (5–10 business days)
• Inspection and processing (3–5 business days)
• Your bank's refund processing time (3–10 business days)

Refunds are issued to the original payment method. If that method is no longer available, store credit may be issued at our discretion.

Chargebacks and Payment Disputes

Filing a chargeback or payment dispute while a return is in process or under review will void the return request and forfeit any refund. Customers must work through our return process in good faith before initiating any third-party dispute. See our Terms & Conditions of Sale for full chargeback terms.

Cancellations

Approved cancellations on unshipped orders are subject to a 5% cancellation fee to cover non-refundable payment processing costs. View our cancellation policy.

Additional Information

• We do not expedite or reimburse return shipping costs for customer-caused returns.
• Duties, tariffs, customs fees, and import taxes are non-refundable under any circumstances, including refused shipments, delays in customs, or returned orders.
• We are not responsible for lost return shipments. Use a trackable and insured shipping method.
• Returns received in a condition different from the approved photos may be subject to additional fees, partial refund, or rejection.

Follow the steps below to submit a return request.

• Log in to your account.
• Locate the order and select the item(s) to return.
• Choose a return reason, add a note, and attach photos of the item, packaging, and hardware.
• Click Request return.

If approved, you will receive an email with your RMA number and shipping instructions. After the item is received and inspected, your refund will be processed in accordance with this policy.

The restocking fee on all returnable orders is 20%. In the event of a return and/or refund request, a 20% restocking fee will be subtracted from the refunded amount. No exceptions.

Please note that returns are not accepted on custom or special orders. Certain manufacturers do not allow returns other than if the product is defective, or the wrong product was shipped. All sales are final on custom orders, special order items, and international orders.

If an order is able to be canceled, a 5% cancelation fee will be deducted from the refund amount.

Please read our entire Return Policy prior to ordering.

Start a Return

Follow the steps below to submit a return request.

1. Log in to your account.
   1. In the Email field, enter your email address, and then click Continue.
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.

Please see our complete Return Policy for more information.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

• For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.
• For questions about Shop Pay or the Shop App, visit https://help.shop.app.

Yes, a signature is always required for proof of delivery. This helps protect against theft and fraud and ensures you receive your order. There are no exceptions to this policy.

If you’re unavailable to sign for the delivery, let us know, and we can request the shipping carrier to hold your order at their nearest facility for pickup. When picking up your shipment, please bring a photo ID that matches the name on the order.

We provide free standard shipping on orders over $250 within the continental United States (before tax). Shipping costs for orders that don’t qualify or require expedited delivery are calculated at checkout. You’ll have the opportunity to review the total cost before completing your purchase.

Read our shipping policy.

No, we do not ship to freight forwarders under any circumstances. The shipping address must be a valid home or business address.

If you need to receive a part by a specific deadline or within a tight timeframe, please contact us to confirm the availability of the item(s). We’ll work with you to determine the fastest delivery options, taking into account your location, item availability, express shipping options, and associated costs.

Yes, the buyer is responsible for any additional fees, such as customs duties, for shipments to Canada or other locations outside the continental USA.

If a purchase is returned to us because the required international fees were not paid, the return shipping costs will be charged to the customer. These fees will be deducted from your refund or must be paid before the product can be re-shipped.

Shipping times depend on the product. In-stock items typically ship within 1-3 business days, while out-of-stock or special-order items may take longer. We now display product availability and handling time for most brands we sell.

Please note that customized products will have additional processing time. If you're unsure, feel free to contact us for an estimated shipping timeline before placing your order. We strive to keep you informed of any delays, especially for extended shipping times.

We know how frustrating that can be—but don’t worry just yet. In most cases, packages show up within 1–3 business days after a premature delivery scan. Here’s what you can do in the meantime:

✅ Double-check your shipping address

Log into your Springrates account or refer to your confirmation email to make sure the address on file is correct.

✅ Look around your property or check with neighbors

Carriers may leave packages at side doors, behind furniture or landscaping, or even with a neighbor. It’s more common than you’d think.

✅ Give it a couple of days

Sometimes carriers mistakenly mark packages as delivered before they actually are. This is typically resolved within 72 hours.

If it’s been more than 3 business days since the package was marked delivered and you still haven’t received it, please contact us at [email protected] and we’ll be happy to assist further.

Damage in shipping is rare, but it does happen. If your item arrives damaged, follow these steps as soon as possible — ideally within 48 hours of delivery.

Before unboxing further:

• Take clear photos of the packaging as it arrived, from multiple angles, showing any tears, crushed corners, punctures, or other external damage.
• If the damage is severe and the package hasn't been signed for yet, refuse delivery and contact us immediately.

After opening:

• Photograph the product itself before removing it from the packaging, showing the damage and how the item was packed.
• Photograph the damaged area of the product in detail.
• Keep all original packaging, padding, and shipping labels. These are required to file a carrier damage claim.

Then contact us:

Email all photos and your order number to [email protected]. Damage claims submitted without photos or more than 48 hours after delivery may not be eligible for replacement or refund, as most carriers will deny claims outside that window.

Always inspect packages before signing for delivery whenever possible, especially if there is visible damage to the outer packaging.

We currently ship within North America only — the United States and Canada. We do not ship to other countries at this time.

For shipments to Canada, the buyer is responsible for all customs duties, taxes, brokerage fees, and import charges. International orders (outside the U.S.) are final sale and not eligible for return or refund. See our Return Policy for full details.

Some manufacturers restrict shipping to Canada on certain products. If that applies to your order, we'll contact you before processing.

Tracking sometimes goes quiet for 2 to 3 business days while a package moves between carrier facilities. This is especially common during peak shipping periods, cross-country freight, or transfers between carriers.

If tracking hasn't updated in 5 or more business days, contact us at [email protected] with your order number. We'll open a trace with the carrier to locate the shipment.

If tracking shows the package as delivered but you haven't received it, see our "Can't find your package?" article for next steps.

Not all manufacturers provide installation instructions with their products. When instructions are available, we upload them directly to the product page for your convenience, or they are included with the products from the manufacturer.

Regardless of whether instructions are included, we strongly recommend having your product installed by a certified professional. Suspension components and performance parts often require proper tools, torque specs, and expertise to ensure correct fitment and safe operation.

Most brands we carry also offer technical support, so you’re always welcome to contact the manufacturer directly for additional guidance or clarification.

Most performance coilovers and suspension systems are designed specifically to lower your vehicle. Lowering the car reduces its center of gravity, which is one of the key ways aftermarket suspension improves handling, cornering, and overall performance.

Because of this, factory ride height typically cannot be achieved on most applications. Some kits may come close, but they are not intended to match OEM height.

If maintaining factory ride height is important for your build, please contact us before ordering so we can confirm what’s possible for your specific vehicle and suspension setup.

Yes. Any time you change ride height, swap springs, install coilovers, or replace control arms, end links, or bushings, you should have a professional alignment performed afterward.

Driving on a misaligned vehicle will cause uneven tire wear, handling issues, and can put extra stress on other suspension components. Most performance shops recommend a sport or performance alignment for lowered vehicles, which may differ from factory spec.

Spring rate selection depends on your vehicle's weight, intended use (street, autocross, track, drag, drift, off-road), and personal preference for ride quality.

Higher spring rates generally mean stiffer, more responsive handling and a harsher ride. Lower rates mean more compliance and comfort but more body roll under hard cornering. The right balance depends on what you want from the car.

If you're unsure, contact us with your vehicle, current modifications, and intended use. We'll recommend a setup based on what's worked for similar builds. Our Spring Rate Calculator is also a useful starting point.

Adjustment procedures vary by brand and model. Most adjustable coilovers have a knob or dial on top of the strut for rebound, and some have a separate adjustment at the base for compression.

Always start at the manufacturer's recommended baseline setting before making changes. Adjust one variable at a time, in small increments, and test between adjustments. Refer to the brand's installation manual for your specific kit, and contact the manufacturer's tech support for tuning guidance on your application.

If your coilovers don't have external adjusters, damping is fixed by the manufacturer's valving and is not user-adjustable.

Suspension installation involves compressed springs, torque-critical fasteners, and components that directly affect vehicle safety and handling. Improper installation can cause serious injury, vehicle damage, or both.

We strongly recommend professional installation by a certified shop with experience working on suspension. If you choose to install the product yourself, follow the manufacturer's instructions exactly, use a quality spring compressor rated for the application, and torque all fasteners to the specifications listed in the manual.

An alignment is required after installation regardless of who performs the work.

Some noise during break-in is normal for the first few hundred miles — minor creaking, settling sounds, or occasional pops as components seat. Persistent knocking, clunking, or grinding usually indicates a problem.

Common causes of coilover noise:

• Loose hardware — verify all fasteners are torqued to the manufacturer's specifications.
• Improperly seated springs — confirm springs are seated correctly on the perches and not bound up.
• Worn or improperly installed top mounts — common source of clunks over bumps.
• Clearance issues — check that the coilover body isn't contacting nearby components (sway bar, fender liner, brake lines).
• Insufficient preload — too little spring preload can let the spring lift off the perch over bumps, causing a knock.

If the noise persists after a thorough inspection, contact the manufacturer's tech support or your installer for diagnosis.

To create an account, visit https://account.springrates.com. Enter your email address, and a new customer profile is created automatically.

If you already have a Shop account, then you'll be prompted to sign in with Shop, or you can still log in with a one-time code sent to your email. Both methods allow you to sign in or create an account. 

Customers signed in with Shop reach checkout with saved shopping information pre-filled, defaulting them to checkout in one tap with Shop Pay.

Customers can update their account details by logging into their account from the storefront.

Steps:

1. Navigate to our store and click the login button.
2. Enter your email address. After you receive an email with their login code, enter it to access your account page.
3. In your account page, click your initials in the top right, and then click Account information.
4. To edit your name, click the pencil icon in the Profile section.
5. To edit your shipping details, click the pencil icon beside your address in the Addresses section.

Springrates accounts use passwordless login. Each time you sign in at account.springrates.com, you'll enter your email address and receive a six-digit verification code by email. There's no password to remember or reset.

If you're not receiving the verification code, check your spam or junk folder. If it still doesn't arrive after a few minutes, contact us at [email protected].

There are several ways we can verify your status to get approved for a GovX ID. The methods we use depend on your group affiliation, including DoD databases, email address verification and document uploads. Regardless of which method you use, registering only takes a minute and most verifications happen in real-time.

For more information, visit https://www.springrates.com/pages/military-discount/.

No, registering for a GovX ID is 100% free! Our goal is to make it easier for you to access the benefits you've earned as a member of the U.S. Military, Law Enforcement, Fire or other emergency response groups.

We take data security very seriously! All information is encrypted in our database at all times. Furthermore, any documents you upload during the verification process are instantly deleted from our system after your membership has been approved.

The following groups qualify for our Military & First Responders Discount.

Current and Former U.S. Military

You are eligible if you are currently serving or previously served and were honorably discharged from the Air Force, Army, Coast Guard, Marines, National Guard or Navy.

• Active military
• Veterans
• Retired military
• Military reserve
• Military academies
• ROTC (must be at least 3rd year and have official military ID) 

U.S. Law Enforcement

You are eligible if you are a federal, state or local law enforcement officer. This includes:

• State police & highway patrol
• Sheriff's departments
• City police departments
• Correction departments
• Federal agencies such as FBI, TSA, ATF, ICE, Border Patrol, etc
• Retired status

Please note: Security guards, private bodyguards and fugitive recovery agents do not qualify for membership.

U.S. Firefighters & First Responders

You are eligible if you are a federal or municipal firefighter or in emergency services. This includes:

• Municipal fire departments
• Federal agencies such as the National Parks Service, US Forest Service, Bureau of Land Management, etc
• Volunteer firefighters are also eligible
• EMT, EMS, Paramedics
• Nurses (RNs and RAs)
• Hospital Doctors
• Retired status

Please note: Members must be 18 years or older to qualify.